CHEEK X / ADVANCED

First off, thank you for choosing Fit Face X and giving us your trust and your business. We are a small family business and we are dedicated to doing our best and making products that will totally empower you to look your best. But we get it, if you need a refund or,  If you have any concerns about your purchase, we're here to assist you.

35-Day Refund Policy
You have 35 days from the date of receipt to return an item. (we added 5 extra days cause ..life gets crazy sometimes) 

Refund Process if you bought from our site * Amazon buyers see below

Shoot us a quick email at info@fitfacex.com. Let us know you want a refund and the name and address it was shipped to. If you want to tell us what went right or wrong, please we want to know..we always strive to do better.  You don't need to wait for a return response. You will ship your Fit Face X product in its original boxes to the following address. 

FFX.INC

607 Plymouth Rd.

Hopkins MN

55305.
Upon receiving your returned item, we will promptly initiate the refund to your original payment method. This usually 

takes a few days to show up

Return Process for Amazon Purchases

IMPORTANT
If you made the purchase through Amazon, You have to use Amazon's return process in accordance with their current terms and conditions. They DO NOT LET US process any purchase made on Amazon. 

How to Initiate a Return for Amazon
For Amazon purchases, log in to your Amazon account, navigate to your order history, locate the Fit Face X product, and follow the provided instructions.

 

Contact Us
If you have any questions or concerns, please don't hesitate to contact us at info@fitfacex.com

Changes to This Policy
Fit Face X reserves the right to update this policy; any changes will be effective immediately. By making a purchase, you agree to the terms outlined. If you disagree, please refrain from making a purchase.

 

Fit Face X Shipping Information

Effective Date: November 3, 2023

1. Shipping Policy

Thank you for choosing Fit Face X for your facial enhancement needs. We are dedicated to delivering your products promptly and efficiently. Please read the following information to understand our shipping process.

2. Processing Time

Orders are typically processed and shipped within 1-2 business days after the order is placed. Our business days are Monday through Friday, excluding holidays.

3. Shipping Methods

We exclusively use Amazon for shipping services. Depending on your location and the shipping method you choose, delivery times may vary. At checkout, you will have the option to select your preferred shipping method.

4. Shipping Rates

Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping cost during the checkout process before completing your purchase.

5. Order Tracking

Once your order has been shipped, you will receive an email confirmation with tracking information. You can use this information to track your order and estimate the delivery date.

6. International Shipping

At this time, Fit Face X primarily ships within the United States. For international shipping inquiries, please contact us at support@fitfacex.com, and we will do our best to assist you.

7. Delivery Issues

If you encounter any issues with the delivery of your order, please contact the carrier directly using the provided tracking information. If further assistance is needed, you can reach out to our customer support at support@fitfacex.com.

8. Changes to This Policy

Fit Face X reserves the right to update or change this shipping policy at any time. Any changes will be effective immediately upon posting to the website.

By making a purchase on Fit Face X, you agree to the terms of this shipping policy. If you do not agree with this policy, please do not make a purchase.